Gudang4D is committed to protecting the privacy and security of every player's personal information. This Privacy Policy explains what data we collect, why we collect it, how it is processed and stored, who it may be shared with, and what rights you hold as a data subject. Please read this document carefully before using our Platform.
All personal data is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to your data is restricted to authorised personnel only, under strict need-to-know protocols.
We collect only the personal information necessary to operate your account, process transactions, comply with regulatory obligations, and improve your gaming experience. We do not collect data for purposes beyond those stated in this Policy.
You have the right to access, correct, export, restrict processing of, and request deletion of your personal data. All data subject requests are handled within 30 days of receipt in accordance with applicable data protection frameworks.
Gudang4D does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Any data sharing with third parties occurs strictly as described in this Policy and only with service providers bound by equivalent data protection obligations.
We use first-party and limited third-party cookies to maintain your session, remember your preferences, and measure site performance. No advertising tracking cookies are placed without your informed consent.
For any privacy-related query, correction request, or data deletion request, contact our support team directly. We aim to acknowledge all privacy requests within 5 business days and resolve them within 30 days.
This Privacy Policy ("Policy") issued by Gudang4D ("Company", "We", "Us", "Our") and applies to all personal data collected, processed, and stored in connection with your use of the Gudang4D website at gudang4d.cam and all associated services (collectively, the "Platform"). Gudang4D operates primarily to serve players in Malaysia, and this Policy reflects our commitment to handling your personal data with transparency, integrity, and care.
By registering an account, accessing the Platform, or otherwise engaging with our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must refrain from using the Platform.
This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference and together form the complete contractual and regulatory framework governing your use of Gudang4D.
Malaysian Players: While Malaysian data protection legislation — principally the Personal Data Protection Act 2010 (PDPA) — provides the domestic regulatory context, Gudang4D also applies internationally recognised data protection principles consistent with best practice across licensed gaming jurisdictions. Your rights under this Policy reflect the higher of the applicable domestic and international standards.
For the purposes of this Policy, the following terms carry the meanings set out below:
Gudang4D collects Personal Data through several channels: information you provide directly at registration, data generated through your use of the Platform, information obtained through the KYC verification process, and limited technical data collected automatically when you access the site. The specific categories are set out below.
When you create an account, we collect:
To comply with anti-money-laundering regulations and to process withdrawal requests, we collect:
When you make deposits or withdrawals, we collect:
We record data about your use of the Platform, including:
Collected automatically when you access the Platform:
Gudang4D processes your Personal Data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and authentication | Registration data, device data |
| Identity verification (KYC) | KYC data, registration data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Delivering and improving gaming services | Gaming activity data, technical data |
| Anti-money-laundering compliance | Financial data, KYC data, gaming activity |
| Fraud detection and prevention | All categories, particularly technical and financial data |
| Customer support and dispute resolution | Registration data, gaming activity, financial data |
| Responsible gambling monitoring | Gaming activity data, financial data |
| Marketing communications (where consent given) | Registration data, gaming preferences |
| Platform analytics and performance optimisation | Technical data, gaming activity data |
Gudang4D processes your Personal Data on the following legal grounds, consistent with internationally recognised data protection principles:
Withdrawing Consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting our support team or updating your communication preferences in Account Settings. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
Gudang4D does not sell, rent, or trade your Personal Data to third parties for their independent commercial purposes. We may share your Personal Data in the following limited circumstances:
All third-party Data Processors engaged by Gudang4D are required to enter into data processing agreements that impose data protection obligations no less stringent than those applied by the Company.
As an international online gaming platform, Gudang4D may transfer your Personal Data to, or process it in, countries outside Malaysia. This may occur where our servers, service providers, or operational teams are located in different jurisdictions.
Where such transfers occur, Gudang4D ensures that appropriate safeguards are in place to protect your Personal Data, including the use of contractual data protection clauses that impose obligations equivalent to applicable data protection standards. We do not transfer Personal Data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate transfer mechanisms.
Your Right to Know: You may request information about the specific jurisdictions to which your Personal Data may be transferred and the safeguards in place by contacting our support team at the email address provided in Section 14of this Policy.
Gudang4D retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation, contract |
| KYC verification documents | 5 years from date of submission | AML regulatory requirement |
| Financial transaction records | 7 years | Financial reporting obligations |
| Gaming activity logs | 3 years from last activity | Dispute resolution, legitimate interest |
| Support communications | 2 years from resolution | Dispute resolution, legitimate interest |
| Marketing consent records | Duration of consent + 1 year | Consent accountability |
| Technical and device data | 13 months (rolling) | Analytics, fraud prevention |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be linked to any identifiable individual. Where anonymisation is not technically feasible, the data is placed under restricted access controls pending secure deletion.
Subject to applicable law, you hold the following rights in respect of your Personal Data. To exercise any of these rights, please contact our support team using the details provided in Section 14.
You may request a copy of the Personal Data we hold about you, along with information about how it is being processed.
You may request correction of inaccurate or incomplete Personal Data. Basic account details can also be updated directly in Account Settings.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we restrict processing of your Personal Data in certain circumstances — for example, while an accuracy challenge is under review.
You may request that we restrict processing of your Personal Data in certain circumstances — for example, while an accuracy challenge is under review.
You may object to processing of your Personal Data where we rely on legitimate interests as the legal basis, including objection to receiving direct marketing communications.
Response Timeframe: We aim to acknowledge all data subject requests within 5 business days and to provide a substantive response or take the requested action within 30 calendar days. Complex requests may require up to an additional 60 days, in which case we will notify you of the extension and its reason.
Gudang4D uses cookies and similar technologies to operate the Platform, maintain your session, remember your preferences, and understand how the site is used. The following categories of cookies are employed:
We do not place advertising or behavioural tracking cookies without your explicit consent. You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may impact the functionality and security of your experience on the Platform.
Gudang4D implements a layered, multi-control approach to data security in order to protect your Personal Data against unauthorised access, loss, disclosure, or destruction. The security measures we apply include, without limitation:
Data Breach Notification: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, Gudang4D will notify affected players without undue delay, and report to the relevant regulatory authority as required by applicable law. Notifications will include the nature of the breach, data categories affected, likely consequences, and remedial actions taken.
Gudang4D strictly prohibits the use of the Platform by any person under the age of 21. We do not knowingly collect Personal Data from individuals under 21 years of age. Our registration process includes age verification controls, and we conduct KYC verification — including review of government-issued identification — to confirm that all players satisfy the minimum age requirement.
If Gudang4D becomes aware that Personal Data has been collected from a person under 21 — whether through misrepresentation during registration or any other means — we will take immediate steps to close the relevant account, delete all associated Personal Data, and refund any real-money deposits (net of any amounts already withdrawn) in accordance with our Terms & Conditions.
Parents or guardians who believe that a minor may have created a Gudang4D account should contact our support team immediately via live chat or email. We treat all such reports as priority cases and will act within 24 hours of verified notification.
Gudang4D reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, we will notify registered players via email and display a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page identifies the date of the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not agree with the amendments, you must cease using the Platform and may close your account in accordance with the procedure described in our Terms & Conditions.
We recommend reviewing this Policy periodically to remain informed of how Gudang4D handles your Personal Data. Previous versions of this Policy are available on request by contacting our support team.
For any enquiry, concern, or request relating to this Privacy Policy or the processing of your Personal Data, please contact the Gudang4D support team through the following channels:
When submitting a data subject request, please include your full registered name, account username, and the email address associated with your account to allow us to locate and process your request efficiently. We may request additional verification of your identity before acting on any data subject request to ensure we are responding to the legitimate account holder.
Formal Privacy Complaints: If you are not satisfied with our handling of a privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. In Malaysia, the relevant authority is the Personal Data Protection Department (Jabatan Perlindungan Data Peribadi) under the Ministry of Communications and Digital.
Our support team handles all data privacy requests with care. Reach us via live chat for the fastest response —24/7, in English, Bahasa Melayu, or Mandarin.
This Privacy Policy is effective as of 1 January 2026 and applies to all registered players and visitors of gudang4d.cam. For the full terms governing your use of the Platform, please review our Terms & Conditions.